FAQs

Help Center

How long will my order take for delivery?

We offer multiple delivery options. If you order before 6 PM GMT, you can opt for Next Day Delivery.

For orders placed after 6 PM GMT on a Friday or Public Holiday, your order will be dispatched on the next working day.

**Remote locations:** Due to the complexity of shipping to remote areas, we are unable to provide fast shipping. However, orders will typically arrive within 7-10 working days, depending on the courier service.

We encourage you to provide your mobile number at checkout to receive notifications from our courier service provider. This allows you to monitor or make changes to your delivery. Your number will not be used for any other purpose.

Can I track my order? How?

Yes! Once your order has been placed, you will receive tracking information via SMS or email, depending on the details you provided during checkout.

If you experience any issues tracking your order, please contact our customer service team at **support@lulusaroutdoors.com**, and we will be happy to assist you.

My order has not arrived - what do I do?

If your order has not arrived, please check your tracking information first. Your parcel may have been delivered to a nearby post office or collection point.

If you need further assistance, please contact our customer service team at **support@lulusaroutdoors.com**, and we will investigate the issue for you.

How can I return an order?

We strive to make the return process as simple as possible. Just email us at **support@lulusaroutdoors.com** with your order details and reason for return.

We will provide you with return instructions via email. If you encounter any issues or need additional help, please do not hesitate to reach out to our customer service team.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.

Do you alert us once our order ships?

Yes! An email will be sent to you with the tracking information once it ships out to you!

Where do I get tracking info?

An email with tracking details will be sent to you the moment your product is shipped out!

Ordering

What payment methods do you accept?

We accept Paypal, Debit and all major Credit Cards

What is your ordering process?

Ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout

What should I do if I made a mistake on my order?

Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: support@lulusaroutdoors.com

How do I apply a coupon code?

Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)

How do I change my order?

Email us at support@lulusaroutdoors.com regarding all changes to an order!

Can I cancel my order?

We can only process cancellations for items that have not gone into production. Please email us at support@lulusaroutdoors.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.

What’s the status of my order?

Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns

How can I return an order?

We strive to make the return process as simple as possible. Just email us at **support@lulusaroutdoors.com** with your order details and reason for return.

We will provide you with return instructions via email. If you encounter any issues or need additional help, please do not hesitate to reach out to our customer service team.

What if my order is defective, wrong size, or incorrect product?

Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!

What items are returnable?


You can return items within 5 days of delivery. Returned items must meet the following conditions:


Clothing: Must be unworn, unwashed, and in original packaging with all labels attached.
Equipment: Must be unused and in original packaging with labels attached.
Free Gifts/Promotional Items: Cannot be returned for a refund.

Items missing labels or packaging will incur a 30% reconditioning charge. If this applies to your return, we will notify you. If we do not receive a response within 4 working days, the item will be returned to you without a refund.

If any returned item breaches our policy, we reserve the right to return it to you in the condition it was received.

How soon will I receive my refund?

Once we receive and inspect your returned item, we will send you an email confirmation. If your return is approved, a refund will be processed to your original payment method via PayPal only.

Please note, it may take up to 30 working days for your refund to appear in your PayPal account.

For further inquiries, feel free to contact our customer service team at support@lulusaroutdoors.com